Security and compliance

Client Funds are kept separate from Alt21’s own money.

For UK regulated services, we hold client funds in segregated safeguarding or Client Money accounts in accordance with UK regulations. You can find more information in our terms and conditions

For EU services provided by ALT21 EU Limited, we safeguard funds in segregated accounts with credit institutions in line with Maltese law and MFSA requirements. E-money accounts are not bank deposits. For EU Investment Services, Client Money is held in segregated Client Money accounts under MFSA Rules.

Funds held in safeguarding or Client Money accounts are ring-fenced from Alt21’s own assets. If Alt21 became insolvent, an insolvency practitioner would oversee the return of those funds in line with in accordance with applicable law. 

Safeguarded funds are protected through regulatory segregation, and you get visibility of the status of your funds at all times in the dashboard or can request it.  

We protect your data in line with UK GDPR, EU GDPR, and applicable data protection laws. 

We use secure systems, encrypted communications, controlled access and regulatory call recording. We do not sell personal data. We process it only to provide our services and meet legal and regulatory obligations.